Loom Cleaning Services
Privacy Policy
Last updated August 26, 2026
Information we collect
When you request or purchase a cleaning, we may collect your name, email address, phone number, service address, property details, cleaning preferences, appointment information, and messages you send us. Payment information is processed by Stripe; Loom Cleaning Services does not store full payment-card numbers on this website.
How we use information
We use this information to calculate prices, process bookings and payments, provide cleaning services, contact you about your appointment, support your account, prevent fraud, keep business records, and request feedback after a completed service.
Text messaging and mobile information
If you separately opt in on the booking form, we may send transactional text messages about your booking and one review request after service. Consent is optional and is not a condition of purchase. You may reply STOP to opt out or HELP for help.
We do not sell or share mobile phone information or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. We may disclose information to service providers only as needed to operate our messaging and booking services.
Service providers
We use service providers such as Stripe for payments, Netlify for website hosting, Supabase for booking operations, Resend for email delivery, Twilio for text-message delivery, and Google Ads for advertising measurement. These providers process information according to their own privacy terms and our instructions.
Advertising measurement
Google Ads may use cookies or similar technologies to understand whether someone who interacted with a LOOM advertisement later visited our website or completed a paid booking. We use this information to measure advertising performance and improve how we reach prospective customers. We send Google the booking value, currency, and a unique transaction reference after Stripe confirms payment; we do not send full payment-card details.
Retention and security
We retain booking and communication records only as long as reasonably necessary for service, legal, accounting, dispute-resolution, and security purposes. We use reasonable safeguards, but no online system can guarantee absolute security.
Your choices
You may ask us to correct or delete information, subject to legal recordkeeping requirements. You can opt out of SMS by replying STOP. You may still receive non-SMS communications needed to complete a booking you requested.
Contact us
Questions or privacy requests: call or text +1 (253) 246-9162.